01
Emergency Call
You call, we ask three questions: address, unit number, and whether the fire marshal has released the scene. We dispatch a crew, typically arriving within 60 to 90 minutes anywhere in EL TORO. First priority is securing the unit and shutting off any water still running.
02
Damage Assessment
We walk the unit with a moisture meter, thermal imaging camera, and soot sponges to test residue types. You get a written scope within 24 hours listing what is salvageable, what is a tear-out, and what the drying timeline looks like. Insurance adjusters get the same document.
03
Water Extraction & Drying
Truck-mount extraction pulls standing water from carpet and subfloor. We set air movers, dehumidifiers, and a negative air machine to keep dust contained. Drying usually runs 3 to 5 days, monitored daily with moisture readings until the structure hits dry standard.
04
Soot & Smoke Removal
Walls, ceilings, and framing get HEPA-vacuumed, then wiped with soot sponges and sealed with smoke sealant. HVAC ducting is cleaned or replaced if contamination is heavy. Thermal fogging and hydroxyl treatment run last to neutralize odor at the molecular level.
05
Repairs & Walkthrough
Drywall, insulation, paint, and trim go back in to match existing finishes. We handle the punch list, then walk the unit with you or the property manager. Final photos and a completion report go to your adjuster so the claim closes clean.