We collect information you give us directly. That includes your name, phone number, email address, property address, and details about your fire damage when you call or fill out a form.
We also collect some information automatically when you visit our website. This includes your IP address, browser type, pages you view, and the time of your visit.
We use your information to respond to your request, schedule an inspection, provide restoration services, and keep you updated on your project.
We also use it to improve our website, send service updates, and meet legal or insurance requirements.
Our website uses cookies to remember your preferences and understand how you use our site. Cookies are small files stored on your device.
You can set your browser to refuse cookies. If you do, some parts of our website may not work as well.
We use third-party tools like Google Analytics to see how visitors find and use our website. These tools collect anonymous data such as page views and time on site.
We may also use third-party scheduling or communication tools to manage your service request. These providers only access your information to perform their tasks for us.
We do not sell your personal information. We share it only when needed to provide our services, such as with insurance companies, subcontractors, or suppliers working on your project.
We may also share information if required by law, to protect our rights, or in a business transfer.
We keep your personal information for as long as needed to provide services, meet legal obligations, resolve disputes, and enforce our agreements.
When we no longer need your information, we securely delete or anonymize it.
We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, or misuse.
No method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we work hard to protect your data.
You can request to access, correct, or delete your personal information. You can also ask us to stop using it for marketing.
California residents have additional rights under the CCPA. To make a request, contact us using the details below.
Our website and services are not directed to children under 13. We do not knowingly collect personal information from children.
If you believe we have collected information from a child, please contact us so we can remove it.
We may update this privacy policy from time to time. When we do, we will post the new version on this page with a new effective date.
We encourage you to review this policy periodically.